Returns & Refunds

At Noelle & Co, we want you to feel confident when shopping with us.

For orders delivered within the EU, consumers generally have the right to withdraw from a distance purchase within 14 days of receiving the order. This applies to our standard, non-personalised products. 

To be eligible for a return, the item must be unused, undamaged and returned in its original condition. You are responsible for the direct cost of returning the item unless the product is damaged, defective or incorrect.

To request a return, contact us at hello@noelle-and-co.com within 14 days of receiving your order. Please include your order number. We will provide return instructions before you send anything back.

Once you have notified us that you wish to withdraw from the purchase, the item must be returned within 14 days. Refunds will be issued to the original payment method after we have received the returned item, or after you have provided proof that it has been sent back. Standard delivery charges will also be refunded where required by applicable consumer law. 

If your order arrives damaged, defective or incorrect, please contact us at hello@noelle-and-co.com as soon as possible and include your order number together with photos of the issue. If the claim is approved, we will arrange a replacement, refund or other appropriate remedy at no additional cost to you. EU consumers also have statutory rights when goods are faulty or do not match what was advertised. 

Personalised or custom-made products

The right of withdrawal does not normally apply to goods made to the customer’s individual specifications or products that are clearly personalised. If we offer personalised products, this will be stated clearly on the relevant product page before purchase. 

For any questions about returns or refunds, contact us at hello@noelle-and-co.com